5/17/2023 0 Comments Callcenter world![]() This website comes in several different editions, depending on where you are in the world. Interesting features include transcripts of interviews with industry experts, e-books that are available to download and a latest news feed, covering areas such as Customer Relationship Management, Customer Experience Management and Social Business. These blogs include content from customer service and experience experts Shep Hyken, Colin Shaw and Steve DiGioia, who you may recognise from posts on Call Centre Helper. Whilst there is not much in the way of media variety on the site, there are a number of interesting written articles, columns and blogs available. Interesting features on the site include stat attacks (to keep up to date with some of the figures from the customer service world), blog posts and a “discuss” forum. It also frequently touches upon topics including boosting the customer experience and the customer journey, which interest many. This site doesn’t exactly hinge on contact centre specifics, but it can provide interesting tips for marketing, sales and service professionals. Interesting features on the site include information on their annual Customer Engagement Summit, news regarding their own “Engage Awards” and a video section. Whilst it doesn’t exactly provide you with the latest contact centre news, day-by-day, it does allow you to view some interesting video content and keep updated on the latest contact centre conferences. Engage CustomerĮngage Customer is a good place to visit for information involving customer engagement strategy in the contact centre. ![]() Interesting features include contact centre training resources, as well as voting polls and on-site Twitter and Facebook feeds. Also, ICMI as a company has been running for an exemplary 30 years, the longest out of any business on this list. Here is our run-down of the top ten sites in the world of contact centres for you to visit on the web.ĭespite being low on original articles and news stories, ICMI is unique in providing you with a catalogue of training resources, creating original events and offering contact centre consulting. Struggling to find any information for your chosen contact centre topic? Well, of course you visit Call Centre Helper! But what else is out there?
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